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Versa won't start or have green light on back side

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‎09-30-2019 19:43 - last edited on ‎10-01-2019 04:56 by Fitbit Moderator

‎09-30-2019 19:43 - last edited on ‎10-01-2019 04:56 by Fitbit Moderator

I wore my fitbit sep 19 to gym it was working fine.  After i got back it shut off and would not turn on. No green light or nothing on front screen. I searched the forums amd tried to reset several time with no luck. It been sitting on my charger for over a week still with mo luck. The only thing i did notice was one time in middle night it came on front screen but had a exclamation sign with a red triagle. I took it off charger but it shuy back off. I contact fitbit customer help buy they said i was out warranty . I had my fitbit versa little over a year thr said best they could do was give me 20% off my next purchase. For a electronic costing over 200 dollars not lasting over a year( june 12 2018 )makes me think twice about my purchase. If anyone could help i would appreciate it. Im afraid this might be my last fitbit product  0-2 is not a very good record fitbit versa & fitbit force dead.

 

 

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‎10-01-2019 04:55

‎10-01-2019 04:55

@DGO78 welcome to our Fitbit Community! I'm sorry to hear that your Versa stopped turning on and taking a charge. I'm also sorry to hear that your watch is no longer under warranty.

 

I totally understand how you feel about this and I appreciate your feedback and comments since this helps us to keep improving.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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