Versa won’t start or turn on

[Deboevan]

Versa last synced yesterday evening with a medium battery. The screen went black and wouldn’t turn on shortly after. I put it on charge overnight and again screen black and won’t turn on. I have tried to restart as per instructions, several times and for varying times, still nothing. 

Please advise.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Deboevan welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it since you already tried it. After this, charge your Versa for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome! 

[Deboevan]

JuanJo, thank you for your advice. Sadly this still hasn’t worked, it won’t turn on. 

[JuanJoFitbit]

@Deboevan thank you for getting back and trying the troubleshooting steps shared above.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if more assistance is needed! 

[Deboevan]

Thanks for your help 😊

Sent from my iPhone

[JuanJoFitbit]

@Deboevan You are welcome! By the way, I'm sorry for the late response.

However, I'd like invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!