Versa won't start up after a factory reset

[Jakaal64]

My versa 2 was not syncing to my phone so I did a factory reset now I can't get it to start up. I get to the screen that says to download the fit bit app I have uninstalled and reinstalled the fit bit app several times and it still will not pair up and install.  I have done the hold 3 buttons down until logo disappears more times than I can count with no results.  My Versa is only 1 yr and 5 months old and I am completely frustrated

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Jakaal64, welcome to the Community Forums. I'm sorry to hear that your Versa is not starting up after the factory reset, I understand why you're feeling frustrated. Thanks for the details provided in your post and for your time and efforts in trying to solve this issue prior to posting here.

Please note that the difficulty you are having to set up your Versa usually happens when you perform a factory reset without first unpairing the watch. In order to solve this issue, I'd recommend trying the steps below:

• Remove your Versa from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa again.
• If there is no connection, restart your Versa once again.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Please let me know if you continue having syncing difficulties after paring your watch again.

I'll be around if you need further assistance, keep me in the loop. 

[Jakaal64]

I have done all of that several times, but I did go ahead and try it again.  The watch will not setup...I have tried using the app on my phone and I tried using my tablet to set up the watch and the bluetooth is unable to locate the watch to complete the setup.  However when I just go into my bluetooth it shows that the VERSA is a device located close by to pair, but I cannot get it to pair with my phone (which is compatible) or my tablet.This is as far as watch goesThis is what I get when I try to add device

[MarreFitbit]

Hi there @Jakaal64, thanks for getting back and for the update. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.

[Mesfee]

The same thing is happening with my versa lite. I have done exactly what has been suggested. I now have a versa lite is not that old and is unusable.  How can I get in touch with customer service without going to Twitter? 

[MarreFitbit]

Hi there @Mesfee, welcome to the Community Forums. I'm sorry to hear that you're also having inconveniences with your Versa Lite. I understand how you must be feeling. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Let me know if there's anything else I may do for you in the meantime. 

[ripunjay_munshi]

Same is happening with me too. My Versa is 1 year 7 months old. It got discharged and later when I switched it on after charging it, its not switching on and is stuck on the blinking Fitbit logo. I tried the hard reset, soft reset. But nothing is happening at all. The watch got discharged again and I again charged it. The same. Is there any solution to this?

[Tracker51]

I have exactly the same issue. Tried all the steps! Looks like many people have this issue. Bottom line, do NOT try a factory reset on the Versa 2 or you will join many of us being very frustrated.

[Jakaal64]

Don't ask me what I did guys, not long after posting this I had a system upgrade on my phone.  Once the upgrade had completed I thought what the heck let me just give it a try and add a new device to my fitbit account and sync it.  Lo and behold it WORKED!!!  While I appreciated the discount code they gave me I would have still been spending money on an item that wasn't even 2 years old.  

[Debbi-Ann]

It worked for me.  Thankyou so much.  Was driving me crazy!!

[Debbi-Ann]

I completed the steps outlined above and it worked.

[Slparsons80]

I did a factory reset because I couldn't get my versa 2 to sync to my phone. Now I can't get my fitbit to turn on

[sancho90]

hi @Slparsons80,

you may try to do another factory reset:

• Press and hold the button (device restarts after ~8 seconds).
• Wait until the static Fitbit logo disappears
• Release the button briefly (< 2 seconds) and press and hold the button again
• Wait until a long vibration is felt. This indicates that the factory reset has been initiated.

[Lorraine06]

My Versa 3 is stuck on the screen as well. I have followed all the steps but it is still not working.

[JNEUB]

Could you set up a case for me also? I do not have a Twitter account. I have only had my Fitbit since January 2022 and already running into this issue.