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Versa won't stay charged and won't turn on

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‎12-15-2019 02:11 - last edited on ‎12-16-2019 08:12 by Fitbit Moderator

‎12-15-2019 02:11 - last edited on ‎12-16-2019 08:12 by Fitbit Moderator

I can't get my fitbit to turn on since the update and when I finally try to get it on the battery life goes way down.

 

 

Moderator edit: updated subject for clarity

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‎12-16-2019 08:11

‎12-16-2019 08:11

@dasiyblossom, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it won't turn on and the battery drains instantly.

 

Please try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it stays charged.

 

Also, try the tips that are described in this help page in order to improve the battery level of your Fitbit Versa.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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