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Versa won’t stay connected to Bluetooth

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‎03-01-2020 12:49

‎03-01-2020 12:49

So I recently purchased the versa. I’ve gone through the set up process, and it doesn’t want to stay connected to the Bluetooth. I’ve tried all different ways of fixing it. I’ve done a reset on the versa, I’ve done a factory reset. I’ve deleted the app, I’ve taken everything off the Bluetooth so it’s just the versa. Nothing. Is there any other ways? 

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‎03-02-2020 04:16

‎03-02-2020 04:16

@Cupcakes_1582, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't stay connected to your phone's Bluetooth. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like to know what is the brand and model of the phone that your sync your Versa with.

 

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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‎03-02-2020 04:28

In response to JuanJoFitbit

‎03-02-2020 04:28

Hello. After trying all the tips and tricks I found online, I ended up just taking it back to place of purchase and they did a swap. 
FYI: it was an iPhone 8 Plus 

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‎03-02-2020 06:08

In response to Cupcakes_1582

‎03-02-2020 06:08

My versa is just a few months old, it’s worked fine up to couple weeks ago. It want stay synced or paired to my I phone 8 plus. My versa want keep correct time nor will it connect thru my data on my phone or my works Wifi. It searches and says can’t find anything. Can u help me??

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