Versa won’t stay connected to Fitbit App

[kristinsavs]

I received a Fitbit Versa as a gift yesterday. After getting it setup I continuously experience this reoccurring error: the app forgets the device so it’s no longer listed under my devices. I have to go through the entire setup process again and again to be able to access my watch on the app and sync my data.

Once I finally do reconnect my watch to my account on Fitbit, it takes a long time to sync the apps and often randomly adds in a bunch of new apps that I don’t want, or changes the clock face. When it is connected to the app it makes my watch reset continuously making it unusable while in this process. But the connection will only last a brief amount of time and then my Versa will disappear from my device list again on the app. 

I am using my iPhone XR to connect with my watch. When I check my Bluetooth connections my Versa always remains connected to Bluetooth despite the app forgetting it. To troubleshoot I have restarted my phone, ‘forgot the device’ under Bluetooth settings in my phone and repaired it to my Bluetooth, uninstalled and reinstalled the Fitbit app.

I’m so frustrated at this point. I have had a Fitbit in the past and never experienced such problems. 

Please help!

[katelynw092006 · Accepted solution]

The same thing actually happened to me today, so when I contacted support they told me to do the following:

Make sure your phone has the latest update

Log out of the fitbit app

Restart your phone before logging back in

If that doesn't work, contact them yourself

[kristinsavs]

Thanks for the suggestions. I did try those as well to no avail. When I contacted Fitbit earlier they just sent me generic links on how to set up, and troubleshooting syncing issues. None of which worked either. 

So frustrated! Nonetheless, I appreciate your response to let me know what worked for you!

[Law08]

I'm facing the same problem! Were you able to resolve the issue? If you were, please let me know what you did.

Thanks!

[kristinsavs]

Unfortunately, I could not get the issue rectified. Maybe a defective unit? I had to send it back.

[Law08]

Thanks for letting me know. Guess I might have to do the same.

Sent from my iPhone