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Versa won't stay connected to Galaxy Note 9

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‎10-09-2019 16:39 - last edited on ‎10-10-2019 04:44 by Fitbit Moderator

‎10-09-2019 16:39 - last edited on ‎10-10-2019 04:44 by Fitbit Moderator

As of about a week and a half , my Versa Classic will not keep connection with my galaxy note 9. Please somebody help me.

 

 

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‎10-10-2019 04:44

‎10-10-2019 04:44

@Mellie2874 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't stay connected to your Galaxy Note 9.

 

Please make sure that your Galaxy Note 9 has the most recent Fitbit app version installed. If the app is up to date, please try the troubleshooting steps that are listed in this help article. After this, monitor your Versa and see if it keeps connection with your mobile device.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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