Versa won’t stay connected to my iOS device

[AmyDubyah]

Several months ago my Versa wouldn’t stay connected. I **ahem** near gave up and through it in the trash. I kept trying it daily and it finally connected and stayed connected.

With the most recent update I’m having issues again. I’m getting tired of this. I paid way too much for this to keep having these issues.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@AmyDubyah It's great to see you in our Fitbit Community. I totally understand how you feel about the connection issue between your Fitbit Versa and mobile device. By the way, thank you for trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. After trying these steps, monitor your watch and see if it doesn't get disconnected from your phone.

Hope this helps.

[AmyDubyah]

I tried everything suggested and nothing helped. I ended up removing the device from my app, deleted the app then tried putting the app on my phone and setting the device up over again. Now it won’t connect at all.

[JuanJoFitbit]

@AmyDubyah Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[TamTams]

I’m having the same issue keeping my phone and Fitbit connected. It’s very frustrating needing to go through all these steps each and every day just to stay connected to phone.