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Versa won't stay connected to my iPhone's Bluetooth

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‎10-05-2020 12:59 - last edited on ‎10-06-2020 13:49 by Fitbit Moderator

‎10-05-2020 12:59 - last edited on ‎10-06-2020 13:49 by Fitbit Moderator

My Fitbit just doesn’t stay connected to the Bluetooth on my iPhone I’ve deleted the app, turned Bluetooth on and off, reinstalled my Fitbit to the app again but an hour or so later it’s back to being the same 

so now it just lets me know some is calling or texting and nothing else witch is a pain 

 

Moderator Edit: Clarified subject

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‎10-06-2020 13:51 - edited ‎10-11-2023 03:51

‎10-06-2020 13:51 - edited ‎10-11-2023 03:51

Hi there @Gooner49, welcome to the Community Forums. I'm sorry to hear that your Versa 2 won't stay connected to your iPhone's Bluetooth, I understand how you must be feeling about this. Thanks for already trying to solve the issue prior to contacting us, I'll be glad to continue to help you. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa doesn't sync, follow the troubleshooting provided in this help article: Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-06-2020 13:51 - edited ‎10-11-2023 03:51

‎10-06-2020 13:51 - edited ‎10-11-2023 03:51

Hi there @Gooner49, welcome to the Community Forums. I'm sorry to hear that your Versa 2 won't stay connected to your iPhone's Bluetooth, I understand how you must be feeling about this. Thanks for already trying to solve the issue prior to contacting us, I'll be glad to continue to help you. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa doesn't sync, follow the troubleshooting provided in this help article: Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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