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Versa won't stay connected to my phone and it started turning off

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‎09-13-2020 07:43 - last edited on ‎09-15-2020 10:02 by Fitbit Moderator

‎09-13-2020 07:43 - last edited on ‎09-15-2020 10:02 by Fitbit Moderator

My Versa recently started turning off despite having full charge, it’s green sensor lights on the back are not coming on. It would not connect to my iPhone despite Bluetooth being on. I tried endlessly to sync, then went threw the steps to re-connect my Versa to my phone, nothing happened. I have tried factory re-setting my Versa but now all I’m getting is the introduction messages in every language on my watch telling me to download the app. 
my watch is charging and vibrates when connecting to the charger, but will not stay turned on for longer then 2min and green sensor lights are not coming on. 
what is wrong with my watch and what do I do????? 

 

Moderator Edit: Clarified subject

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‎09-15-2020 10:15 - edited ‎09-20-2023 09:45

‎09-15-2020 10:15 - edited ‎09-20-2023 09:45

Hi there @carolpin, thanks for stopping by in the Community Forums. I'm sorry to hear about your Versa's recent behavior, I understand how you must be feeling. Thanks for the details provided in your post and for your time and efforts in trying to solve the issues with your watch prior to posting here. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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