Versa won't stay connected to my phone's Bluetooth

[Sarahcc]

Hi. My versa won't stay synced to my phone, I have to open the app to sync it, and thst doesn't always work. I now don't receive my call/text notifications either. This is my 3rd fitbit, so know the drill of turning the Bluetooth off and on, uninstalling the app and restarting the watch etc, but nothing is making any difference anymore. Can anyone help please? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Sarahcc, welcome to the Community Forums. I'm sorry to hear that your Versa is not staying connected to your phone's Bluetooth, I understand where your concern is coming from and how you must be feeling. I appreciate your time and efforts in troubleshooting this issue prior to contacting us, I'll be glad to continue assisting you.

I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please make sure to try all troubleshooting steps provided in this help article: Why won't my Fitbit device sync? 

Let me know if you need further help, I'll be around. 

[Rkknab]

I'm having the same issue. I tried opening the troubleshooting link you provided but it won't open. 

[Sarahcc]

Hi Maria, thanks for your reply. 

I have a Huawei P20 Pro, which is listed as supporting Fitbit. Unfortunately, the link for the troubleshooting isn't working. Please let me know if there is anything I can try that I haven't done already.

Many thanks. 

[Nieceniece]

My phone can't even locate my versa 2 anymore with the Bluetooth on and then laying right beside each other. And my versa 2 is only a few months old. 

[Rainbootsmcgee]

Hi, I’m experiencing the issues the original poster described, and I still haven’t resolved the issue. I have an iPhone, the software is up to date. My Fitbit has the updated firmware and the app is up to date, I’ve tried restarting the Fitbit and shutting off the Bluetooth multiple times, and itll sync once or twice successfully before the pattern starts over. Any other suggestions?

[Sarahcc]

Sounds just like mine. Fitbit, can we have an answer please? 

[cburke0706]

I am having the same issue despite following all your troubleshooting it will not sync this morning. 

Answers please Fitbit!

[Shazblan]

Hi can you give more information about this please!!

Mine versa has stopped synching to my phone as soon as i did the update, someone needs to sort out the issues and let us know what is happening, im missing a lot of work emails because of this!

[Miles42]

It would appear the problem is out there and FitBit has no answer as there hasn'

t been an updated response from them.

[Sarahcc]

Hi. I'm still no further forward on this. Today I've had my weekly stats email which shows half of one day's stats. Still not syncing. I've tried everything. Please help. I'm not happy with this at all.