Versa won't stay connected to my phone's Bluetooth

[Teach122]

I've just received this as a birthday present. This issue has ruined it for me. 

Set up the device. Used for 5-20 minutes then... Gone. 

Have to set it up again. And again. And again. 

It's so sad. 

I've spent hours rebooting, reconnecting and following internet advice but it's not fixed. How is the connection so inconsistent? What do I do about this now?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Teach122, welcome to the Community Forums. I'm sorry to hear that your Versa won't stay connected to your iPhone's Bluetooth, I understand where your concern is coming from and how you must be feeling. Thanks for trying to solve the issue prior to posting here, I'll be glad to continue to help you.

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa doesn't sync, follow the troubleshooting provided in this help article: Why won't my Fitbit device sync? 

Let me know if you need further assistance, I'll be around.