Versa won't stay connected to my phone

[ReggieWhite1120]

I had my Fitbit a year now I never had probably tell about a month ago when my watch started dropping the connection I have done all the steps to fix it and nothing is working time it come just not connected what to do 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @ReggieWhite1120, welcome to the Community Forums. I'm sorry to hear that your Versa won't stay connected to your phone. I appreciate your time and efforts in troubleshooting the syncing difficulties prior to posting here. 

In order for me to better assist you, please confirm that you've verified the below information:

• Your phone is running the latest version of Android OS. To check, tap Settings > About Phone or About Device > Android Version.
• Your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• The Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
• Your phone is connected to cellular data or Wi-Fi.
• The Fitbit app is allowed to run in the background on your phone. For more information, see What should I know about using the Fitbit app on my Android phone?
• The Bluetooth setting on your phone is turned on. To check, tap Settings > Bluetooth.
• You have location services turned on, and the Fitbit app has permission to access your location. For more information, see Why is the Fitbit app prompting me to turn on location services?
• If you use more than one phone or tablet device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
• Your phone isn't managing other Bluetooth connections. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.
• Your phone doesn't have a syncing issue listed in What should I know about using the Fitbit app on my Android phone?
• Your Fitbit device is charged.

Also, the troubleshooting steps below: 

1. Force quit the Fitbit app, then reopen it.
2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
3. If your Fitbit device doesn't sync, restart it. For instructions, see How do I restart my Fitbit device?
4. Open the Fitbit app.
5. If your Fitbit device doesn't sync, restart your Android phone.
6. Open the Fitbit app.
7. If your Fitbit device doesn't sync, uninstall and reinstall the Fitbit app.
8. Open the Fitbit app.
9. If your device doesn't sync, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
10. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync.