Versa won't stay connected to my phone

[Law08]

I received the Fitbit Versa yesterday and was able to configure it, but it does not stay connected to the Fitbit App. Every little while it gets disconnected and then I have to reconnect the Versa to the App.

I have tried removing and reinstalling the Fitbit App, turning Bluetooth off/ on, as well as switching my phone off and on. Nothing seems to help.

Has anyone experienced this issue? How were you able to resolve it?

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @Law08, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa. 

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Secondly, make sure that your Versa was properly connected to the Fitbit app. To do so, go to your Fitbit account, tap the Today tab > your profile picture > your device image. If you don't see an image of your Versa, it might be no longer paired to your Fitbit account and that would explain the syncing difficulties you're facing.

With that being said, I'd recommend trying the following:

1. Remove the Versa from your phone's Bluetooth settings.
2. Restart your Versa.
3. Turn off other Bluetooth connections when not in use (I'd shut off the other phones to avoid Bluetooth interference of any kind).
4. Plug it into the charging cable and open the Fitbit app.
5. Log into your Fitbit account in your new phone.
6. Setup your Versa

For more troubleshooting steps, please see: Why can't I set up my Fitbit device? and Why won't my Fitbit device sync? 

Let me know how it goes.

[Law08]

Thank you for your suggestions.
I have tried all the steps, but the Versa still will not stay paired with the Fitbit App for more than a few minutes.
And now the device is frozen. I’m not sure how to proceed.

I should also mention that this is a refurbished device, could that be a reason for me to face this issue?

Thanks



Sent from my iPhone

[JaxNZ]

I have the same issue and I have followed all the suggestions on other posts! My Versa is 2 years old tho! I wonder if it’s the new update the released in December!