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Versa won't stay connected to phone's Bluetooth

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‎12-24-2019 22:20 - last edited on ‎12-25-2019 05:45 by Fitbit Moderator

‎12-24-2019 22:20 - last edited on ‎12-25-2019 05:45 by Fitbit Moderator

Hi. I've been bought a versa lite for my birthday which I love, but it won't stay connected to Bluetooth for longer than a few seconds. If it does connect and I try to do an update, syn or do anything, the connection drops! I've tried resetting it, re-installing the app etc but nothing helps. 

I'd Really appreciate some advice, thanks. 

Gemma 

 

 

Moderator edit: updated subject for clarity

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‎12-25-2019 05:45

‎12-25-2019 05:45

@Gemjackets, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa Lite since it won't stay connected to your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In order to assist you accordingly, please let me know what is the brand and model of your phone.

 

Looking forward to your response.

JuanJo | Community Moderator

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‎12-28-2019 13:56

In response to JuanJoFitbit

‎12-28-2019 13:56

Hi its a fitbit lite model

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‎01-02-2020 08:56

In response to Gemjackets

‎01-02-2020 08:56

@Gemjackets, I'm sorry for the late response. However, thank you for your getting back and providing the model of your Fitbit device.

 

Regarding the information requested previously, I wanted to know the brand and model of your phone.

 

I really appreciate your patience and time with this.

 

See you later.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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