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Versa won't stay connected to phone

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‎08-14-2019 11:02 - last edited on ‎08-15-2019 08:39 by Fitbit Moderator

‎08-14-2019 11:02 - last edited on ‎08-15-2019 08:39 by Fitbit Moderator

the clock loses time since the versa won't stay connected, not synching to track my steps, etc.

 

I have deleted app and reinstalled several times, I have powered off phone and versa several times, I have deleted device and had it find it again several times, I have had it forget blue tooth device and reset it several times. it connects sometimes but doesn't stay connected long. I have read all the forum suggestions and tried them all. super frustrated that this device is not working. I just ordered the fitbit aria scale but both the versa and aria might be returned asap if I can't use the products. please help

 

 

Moderator edit: format

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‎08-15-2019 08:38

‎08-15-2019 08:38

@Andreaig it's great to see you in our Fitbit Community! Regarding the connection issues that your Versa experienced with your phone, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

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