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Versa won't stay connected with phone's Bluetooth

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‎07-24-2019 09:31 - last edited on ‎07-25-2019 09:11 by Fitbit Moderator

‎07-24-2019 09:31 - last edited on ‎07-25-2019 09:11 by Fitbit Moderator

I have had my versa since December.  It was great until the past month.  It now randomly disconnects itself from Bluetooth.  I have tried everything I have read to try including resetting it to factory settings...nothing works. It happens whether connected to my tablets or my phone.  I depend on receiving my notifications on my versa as I have an ill mother.  What can I do now?  Any suggestions?

 

 

Moderator edit: updated subject for clarity

 

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‎07-25-2019 09:10

‎07-25-2019 09:10

@jjfan welcome to our Fitbit Community! I'd like to follow up on the issue that your Versa is experiencing since it gets disconnected from your app constantly. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please let me know what is the brand and model of your phone and tablet. In the meantime, please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your Versa and see if if doesn't get disconnected from your devices.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎07-25-2019 13:49

In response to JuanJoFitbit

‎07-25-2019 13:49

Thank you for your reply.  My versa did connect last night and so far has been fine all day today!  I can't really say why it connected.  I had given up for the night because I was so frustrated and all of a sudden I got a text notification.  This is the longest it has stayed connected.  My phone is a Samsung S9 and my tablet is Samsung Galaxy Tab A model SM-T350.  I have the Fitbit app uninstalled from my tablet and will leave it off as I don't want to do anything that might jinx me.  I will monitor and see how things go.  I will also keep the help article you suggested.  Thank you so much 

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‎07-27-2019 11:51

In response to jjfan

‎07-27-2019 11:51

@jjfan thank you for getting back! I totally understand how frustrating this was to you. However, I'm so glad to hear that your Versa connected to your mobile device. Thank you for taking the time to monitor your watch and keeping me updated.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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