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Versa won't stay connected

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‎09-08-2018 16:32

‎09-08-2018 16:32

My versa syncs, sometimes. I have a supported phone (Samsung Galaxy note 8), the latest app, I've restarted Bluetooth repeatedly, I've reset my watch repeatedly, I've rebooted my phone, I've deleted the app and my watch and reinstalled and re-added my watch back, and it still will only randomly sync. I don't get notifications. I bought this watch in April, and it had been working, now it won't and I bought an expensive step tracker that can't function as a smart watch. It's been buggy for months like this, starting (shockingly) when I was past the return window. I've been a loyal customer since 2012 but I think this is the last one. So very disappointed in this watch, and I was so excited with the potential this had. Please tell me how to fix this, I'm at my wit's end.

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6 REPLIES 6

‎09-08-2018 18:19

‎09-08-2018 18:19

I have the same problem and it's beyond frustrating. I'm training for a Marathon and pace and  distance is very important. But it drops contantly!! 

 

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0 Votes

‎09-08-2018 21:41

‎09-08-2018 21:41

I just bought the versa like 8 hours and it keeps telling me my tracker isn't connected when I've restarted my phone numerous times, restarted bluetooth numerous times, and the same with the watch.

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‎09-09-2018 00:58

In response to Minaballerina22

‎09-09-2018 00:58

I have had mine for about a week now and still having the same problem.  It sync's sometimes, first thing in the morning but if I try to sync later it tries but never gets there.  Also when I try to change the clock face I get the message "Unable to connect to Versa".  I have tried re-setting to no avail.  The watch I am using is a Samsung Galaxy S8. HELP!

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‎09-09-2018 03:41

In response to nuttyg

‎09-09-2018 03:41

Same here never syncs....cant do a run while connected...

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‎09-11-2018 04:43

‎09-11-2018 04:43

Since I wrote this, I uninstalled a couple apps on my phone, battery doctor and clean master, thinking maybe those were cutting the connection between my phone and my watch. That did improve syncing, but it's still not 100%. 

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‎11-25-2018 02:43

‎11-25-2018 02:43

I finally found the solution for andriod. Go search notifications access in the search and click on item and enable the fitbit service. 

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