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Versa won't stay on longer than 10 seconds

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‎07-08-2019 02:42

‎07-08-2019 02:42

Had my Fitbit Versa since January 2019.

 

Absolutely love it, does everything I need, battery is great and is comfortable to wear.

 

Went to charge it last week and then I wore it to bed. When I woke up it was switched off and wouldn't switch back on. I plugged the device into the charge cradle and it switched on showing 98% battery. Shortly afterwards (around 10 seconds) it then switched off and it will only switch back on when in the charge cradle.

 

I tried factory resetting my watch and this has made no difference. 

 

I emailed support on Friday and I am yet to hear back. It's a shame that such an expensive device has seemingly given up after only 6 months, very disappointed. 

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‎07-10-2019 12:33

‎07-10-2019 12:33

Welcome to the Fitbit Community @Aly89. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the details of the issue you were having with your Fitbit Versa. I appreciate your troubleshooting efforts. I totally understand how you are feeling as you love the device and would like to continue using it and enjoying its features. Thanks for taking the time to get in touch with our Support Team. I could see that our Support team contacted you and helped you resolve the issue.  Thank you for your time and efforts.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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