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Versa won't stay on unless it's on the charger

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‎12-30-2019 04:44 - last edited on ‎12-31-2019 04:46 by Fitbit Moderator

‎12-30-2019 04:44 - last edited on ‎12-31-2019 04:46 by Fitbit Moderator

My new Versa does turn on but as soon as you take it out of the cradle, it goes black and then won’t respond to anything.

Ive tried resetting by using left and bottom button and by holding all 3 buttons down (as per the  instructions on other posts). Screen stays black.

I think it’s dead...

Any ideas before I return it to Amazon?

Al

 

 

Moderator edit: updated subject for clarity

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‎12-31-2019 04:41

‎12-31-2019 04:41

@BigAl2003, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it won't stay on or charged after taking it out of the charger. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your watch for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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