help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't stay paired or synced to phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-11-2018 07:29

‎12-11-2018 07:29

I have a new Versa and it won't stay pair to my phone.  The time is off continuously, I have to reconnect it to the phone, and it doesn't sync. I have tried restarting it multiple times, I have restarted my phone, I have forgotten the device and reconnected and it keeps happening. 

Best Answer
3 REPLIES 3

‎12-11-2018 08:16

‎12-11-2018 08:16

Is the device you are trying to sync to a supported device?

 

 

 https://www.fitbit.com/devices

Best Answer

‎12-14-2018 06:32

In response to SunsetRunner

‎12-14-2018 06:32

Yes, it is a Google Pixel 2

Best Answer
0 Votes

‎12-15-2018 09:19

In response to lthrasher

‎12-15-2018 09:19

@lthrasher Welcome to our Fitbit Community! I'm sorry to hear that your Versa is not syncing with your Google Pixel 2, even though you have restarted your phone and Versa. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You should receive an email from them soon.

 

@SunsetRunner Thank you so much for your help!

 

See you guys around! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes