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Versa won't stayed connected to my Huawei P20 Pro

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‎10-23-2020 12:57 - last edited on ‎10-23-2020 13:05 by Fitbit Moderator

‎10-23-2020 12:57 - last edited on ‎10-23-2020 13:05 by Fitbit Moderator

Hi. I started a post weeks ago but it never got resolved. 

My versa won't stay synced. This is my 3rd fitbit so I know the things to try; switch Bluetooth on and off, restart, unpair, uninstall and reinstall the fitbit app etc, but after a day max, it stops syncing. When I get my weekly stats, it looks like I've hardly moved all week! Also, when the watch is exposed to water, it starts going through random functions. After a shower, I could be trying to download music, doing a workout or trying to link to strava. I have a Huawei P20 Pro, which is on the list of supported phones. 

 

 

Moderator Edit: Clarified subject

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‎10-23-2020 13:11 - edited ‎09-25-2023 05:31

‎10-23-2020 13:11 - edited ‎09-25-2023 05:31

Hi there @Sarahcc, thanks for stopping by in the Community Forums. I'm sorry to hear that your Versa is still not connecting to your Huawei P20 Pro, I understand how you must be feeling. Thanks for the details provided in your post and for already following the tips and recommendations provided before. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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