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Versa won't stop activities and won't restart

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‎10-03-2019 02:53 - last edited on ‎10-04-2019 06:41 by Fitbit Moderator

‎10-03-2019 02:53 - last edited on ‎10-04-2019 06:41 by Fitbit Moderator

I am not able to stop an activity on my Fitbit Versa. I am also not able to restart the watch. 

 

This is my second issue with this Fitbit Versa and I think I might need to exchange it but it was a gift and I don't have the receipt. What can I do? 

 

 

Moderator edit: updated subject for clarity

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‎10-04-2019 06:43 - edited ‎04-01-2024 10:09

‎10-04-2019 06:43 - edited ‎04-01-2024 10:09

Hello @CeciliaH. I appreciate you've taken the time to troubleshoot your Versa and report to us the issues you've been experiencing with it.

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


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