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Versa won't stop vibrating and it's flickering between screens

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‎09-04-2020 12:46 - last edited on ‎09-05-2020 05:51 by Fitbit Moderator

‎09-04-2020 12:46 - last edited on ‎09-05-2020 05:51 by Fitbit Moderator

Versa keeps restarting, vibrating then screen fades to black and is unresponsive via touch and button press when the screen is visible and black.  It also seems to have a blue glow around the edge of the screen.  I have tried restarting the watch but it still happens. I cant switch the watch off as I cant access the watch.  It seems to sort itself out for a few minutes and then it goes into this loop again. I don't know how to sort it out! Can anyone help?

 

 

Moderator Edit: Clarified subject

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‎09-05-2020 05:53 - edited ‎10-10-2023 13:15

‎09-05-2020 05:53 - edited ‎10-10-2023 13:15

Hi there @FixitBev, welcome to the Community Forums. I'm sorry to hear about your Versa's recent behavior. Thanks for the details provided in your post and for your time and efforts in trying to fix it. 

I've seen you got in touch with our Support Team after posting here and they already helped you to get this issue solved. Please stay tuned to your inbox for updates on your case. 

Maria | Community Moderator, Fitbit


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