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Versa won't sync and it's losing time

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‎10-13-2021 19:29 - last edited on ‎10-14-2021 05:53 by Fitbit Moderator

‎10-13-2021 19:29 - last edited on ‎10-14-2021 05:53 by Fitbit Moderator

  • Can't get my Versa to sync & the time is always off! 

Moderator Edit: Clarified subject

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‎10-14-2021 05:56 - edited ‎08-19-2023 06:28

‎10-14-2021 05:56 - edited ‎08-19-2023 06:28

Hi there, @momuv2grlz. Welcome to the Community Forums. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

  • Huawei P8 Lite
  • Huawei P9 Lite 
  • Xiaomi Mi 6 
  • Huawei P20 Lite 
  • See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

  • Remove the Versa from your phone's Bluetooth settings and in the Fitbit app.
  • Restart your Versa.Turn off other Bluetooth connections when not in use.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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1 REPLY 1

‎10-14-2021 05:56 - edited ‎08-19-2023 06:28

‎10-14-2021 05:56 - edited ‎08-19-2023 06:28

Hi there, @momuv2grlz. Welcome to the Community Forums. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

  • Huawei P8 Lite
  • Huawei P9 Lite 
  • Xiaomi Mi 6 
  • Huawei P20 Lite 
  • See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

  • Remove the Versa from your phone's Bluetooth settings and in the Fitbit app.
  • Restart your Versa.Turn off other Bluetooth connections when not in use.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer