help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't sync and it's losing time

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-19-2019 10:56 - last edited on ‎12-20-2019 10:02 by Fitbit Moderator

‎12-19-2019 10:56 - last edited on ‎12-20-2019 10:02 by Fitbit Moderator

After one of the recent updates on my Versa, the watch loses time. It requires syncing a few times a day. Can this be corrected?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎12-20-2019 10:04 - edited ‎01-10-2024 11:41

‎12-20-2019 10:04 - edited ‎01-10-2024 11:41

Hi there @SHEMI, welcome to the Community Forums. Thanks for bringing this to my attention. 

Keep in mind that your Versa may be showing an incorrect time if it hasn't synced or if it has been unpaired from your account. Note that your Fitbit grabs the time of the device you're syncing with so it can update the time throughout the day. Have you checked that your Versa is still linked to your Fitbit account and your phone's Bluetooth settings?

Besides the steps you've done, I'd suggest to take a look at: Why won't my Fitbit device sync?

If the time keeps showing incorrect after syncing your Versa, I recommend changing your timezone to a complete different one, sync your device, put the correct time and sync again. To change the time make sure you are following the instructions provided in the help article How do I change the time on my Fitbit device?

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
4 REPLIES 4

‎12-20-2019 10:04 - edited ‎01-10-2024 11:41

‎12-20-2019 10:04 - edited ‎01-10-2024 11:41

Hi there @SHEMI, welcome to the Community Forums. Thanks for bringing this to my attention. 

Keep in mind that your Versa may be showing an incorrect time if it hasn't synced or if it has been unpaired from your account. Note that your Fitbit grabs the time of the device you're syncing with so it can update the time throughout the day. Have you checked that your Versa is still linked to your Fitbit account and your phone's Bluetooth settings?

Besides the steps you've done, I'd suggest to take a look at: Why won't my Fitbit device sync?

If the time keeps showing incorrect after syncing your Versa, I recommend changing your timezone to a complete different one, sync your device, put the correct time and sync again. To change the time make sure you are following the instructions provided in the help article How do I change the time on my Fitbit device?

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎04-24-2020 07:47

In response to MarreFitbit

‎04-24-2020 07:47

My Versa’s watch keeps slowing down. I’ve synced, unpaired then re-paired. Approximately 2-months ago it stopped syncing on a daily basis, but now the time keeps slowing down. I’ve read several threads and have tried everything and now very frustrated. Are there any options or should I buy an Apple Watch as several are suggesting? I’m sad because I really loved my Fitbit until 2-months ago. Are there any other tips?

Best Answer
0 Votes

‎06-07-2020 10:54

In response to Garzareb

‎06-07-2020 10:54

My Versa has now died. 

Best Answer
0 Votes

‎01-18-2021 18:22

In response to MarreFitbit

‎01-18-2021 18:22

Just bought a Versa 3 for my wife. 
Same problem losing significant time.

Lots of replies talking about syncing.

Why does a Versa 3 even need to sync to display a reasonably accurate time? Even a $2 digital watch from the Reject Shop will maintain time within a few seconds without needing to sync to anything! 
What’s more, with the built in GPS, there is the most accurate time stamp you can get anywhere with every single ping of the satellites! 
Fitbit is not answering the question properly here. The syncing issue is a red herring. Why can’t it just maintain reasonable time with its own onboard clock cycle.?

Best Answer
0 Votes