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Versa won't sync and it's losing time

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Not only is my Versa losing minutes; it won’t sync to the app. While fixing dinner it randomly buzzed and the Fitbit logo appeared.

 

Moderator Edit: Clarified subject

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Hi there @KimNiz, welcome to the Community Forums. Thanks for letting me know that your Versa is not syncing and it's losing time. I'll be glad to help you with this.

Keep in mind that your Versa may be showing an incorrect time if it hasn't synced or if it hasn't been properly paired to your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

I'm looking forward to your response, keep me posted. 

Maria | Community Moderator, Fitbit


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