Versa won't sync and it's losing time

[Donnaversafitbi]

My versa is losing time and won’t sync it was taking a couple of times to sync but now won’t sync at all most of the time it says no device found 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Donnaversafitbi, welcome to the Community Forums. I'm sorry to hear about the syncing difficulties you've been having with your Versa, I'll be glad to help you with that.

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device as follows: 
*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Fitbit device automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having issues after checking the above steps, please see this help article for troubleshooting steps: Why won't my Fitbit device sync?

Let me know if you need further assistance, I'll be around.

[Jeralyn]

I’ve been having the same issue all week. 

[MarreFitbit]

Hi there @Jeralyn, welcome on board. If you're also having syncing difficulties, please make let me know if you've followed the steps I recommended here.

I'll be around, keep me posted. 

[Jeralyn]

I’ve done everything suggested, and nothing is working.
--
-Jeralyn

[MarreFitbit]

Hi there @Jeralyn, thanks for getting back. I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.

[Metalvamp]

Same here. Mine has been doing it all week to..and that little trick dont work

[Corala]

I have been traveling the problem all week as well. I love them from a different device and feel that this may be a software glitch. Everything was fine until the last update.

[Corala]

I could not figure out how to edit the above post.  

I have been having the same problem all week as well. I logged in from a different device and think that this may be a software glitch. Everything was fine until the last update. The tracker is fine, it just will not sync with any phone, the Bluetooth won’t connect on command. 

[Loganrach]

I am having the exact same problem... I contacted customer support, they told me to do the exact same thing with un pairing my device and repairing it, no luck. They then proceeded to tell me im basically just out of luck then... ridiculous for a device that costs so much. 

I started having this problem back in September and stopped wearing it for about a month, let it die completely, charged it, then repaired it with my device. It worked for a couple of hours and now im back to having the exact same problem. 

Im just fed up at this point, won't be wasting my money on another fitbit.