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Versa won't sync and it's losing time

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‎09-06-2020 08:34 - last edited on ‎09-07-2020 09:47 by Fitbit Moderator

‎09-06-2020 08:34 - last edited on ‎09-07-2020 09:47 by Fitbit Moderator

I have a Versa that is about 1 year 9 months old. In the last week, the watch as stopped syncing with my phone (iPhone 11) and the clock has been lagging.  The problem came up suddenly, just beige the update to Fitbit rolled out. 


I have restarted the Versa. I have removed it from my Fitbit app and unpaired then repaired.  I have deleted the app. Restarted my phone and reinstalled the app. None of this worked. I finally factory reset the watch and was able to get it to pair for about 1/2 a day, but the problem came back.  

Is there a fix here, or is this watch just at the end of its life?  Does anyone know what causes the the clock to lag?  Is it a battery issue?  

 

 

Moderator Edit: Clarified subject

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‎09-07-2020 09:57 - edited ‎06-14-2024 12:05

‎09-07-2020 09:57 - edited ‎06-14-2024 12:05

Hi there @Astrue100, welcome to the Community Forums. I'm sorry to hear about the syncing difficulties you've been having between your Versa and your iPhone 11 after the update. I understand how you must be feeling. I appreciate your time and efforts in troubleshooting this issue prior to posting here.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎09-11-2020 15:53 - edited ‎09-11-2020 15:55

‎09-11-2020 15:53 - edited ‎09-11-2020 15:55

Same issue versa only 11 months old started after last update, have tried for days along with two chats and hours wasted trying to fix it. Have done everything humanly possible to fix it. And more times that I’d like to count. Need another update to fix! Please!

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‎09-11-2020 17:37

‎09-11-2020 17:37

Same thing here, I don’t know what to do... 

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‎09-12-2020 00:25

In response to ermythico

‎09-12-2020 00:25

Same here! I’ve done everything restart Fitbit and phone - uninstall / reinstall. Now I can’t get my Bluetooth to even locate Fitbit so it is useless at this point. It is 9 months old and this started with the update. I have an iPhone 11 max pro. 

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‎09-12-2020 00:33

In response to MarreFitbit

‎09-12-2020 00:33

I'm having the same issue. My versa is less than 1 year old. A bug in the update? 

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