Versa won't sync my hourly activity and exercises to the Fitbit app

[Dele2]

My exercise and hourly movement not syncing with app. 

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Dele2 

First try turning your Bluetooth off then on again. If that doesn’t work try logging out of the Fitbit App, turn off your phone for 1-2 mins then restart your phone and log back into your Fitbit Account. Check to see if it’s synced correctly. If that all doesn’t fix the problem I would try restarting your Versa 2. You will not lose any data doing a restart. Just hold down the side button on your Versa 2 until you see the Fitbit Logo then release the button. You will feel the Versa 2 vibrate indicating the tracker has restarted. 
😃 Hopefully that answers your question and resolved the issue. Please let me know. 

[MarreFitbit · Accepted solution]

Hi there, @Dele2. Welcome to the Community Forums. @SunsetRunner Thanks for the help!

As a first approach, I'd like to know if before this happened (let's say the issue occurred today, so I'm referring to yesterday o the day before yesterday), you stopped using and syncing your Versa? If you did and you didn't sync your Fitbit device prior those dates that would explain why you are missing data in the Fitbit app after syncing as what happened to you is an expected behavior. You should have logged in to sync the tracker before you began wearing it.

With that being said, please note we do not have any options to retrieve back the data missing. However, you may manually log your exercises if you remember the name of the activity you performed. For more information, see How do I add, edit, or delete Fitbit data and activities?

Nevertheless, to avoid this from happening again and/or to solve any syncing difficulties you may be experiencing, please follow the steps below:
 

• Remove your Versa from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa again.
• If there is no connection, restart your Versa.

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps!