Versa won't sync on new 3.0 Firmware

[KCHarting]

I hope I am not repeating a question, but I need help, please.  Since my Versa has done the Firmware update, I have to restart my phone and my Versa to get it to sync.  Hello, this is not a viable work around.  Anyone else having this issue?

[AlvaroFitbit]

@KCHarting  Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that you are having issues syncing your Versa. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

[Sven289]

How bout you explain to everyone why this syncing issue exists at all? I for one am growing very tired of this nonsense. Its a simple data transfer over bluetooth. Please explain why the phone matters? Its a standard protocol.

[cubsfan1028]

My Versa stopped syncing and when I called for help, I got disconnected, so I chatted on line. I was on line for over an hour and problem not solved. In fact, instead of not syncing, my Versa is not out of commission for who knows how long! I had a Flex for years and never had this type of problem. Now I'm sorry I "upgraded". Anyone out there know how I can solve this syncing problem since I can't seem to get a hold of anyone at fitbit to help!

[Sven289]

The only solution I've found that works is to go into Bluetooth setting and force a repair while Fitbit app is open.

Sometimes I need to start a sync and then immediately re-pair.

I suspect somewhere along the line, someone messed up some code that is causing a timeout that's not being properly handled.

Gotta love how end users have become unpaid Beta testers.

Company has been falling for years and I don't think QC is a priority anymore.

This is my 3rd Fitbit and I also think it will be my last.

[cubsfan1028]

I went from my Versa keeping track of my activity to not working at all
because I made the mistake and contacted customer support. So, not only did
I lose my whole day's activities (over 18,000 steps and 7-plus miles), I
lost the use of my Versa until fitbit can send me a replacement. And I just
got the first week of the year. And to think I was glad to get an
"upgraded" fitbit from the Flex. What a mess!! Now I have to wait three to
five days before the replacement arrives and I lose out on all those days
without. I am so frustrated!

[KCHarting]

I find it very interesting that EVERY other Samsung Galaxy and Note product is supported but the Note 8.  I have not had ANY problems with syncing until the Versa Firmware update.  The last time this problem cropped up was with my Charge 2 HR and a firmware update.  That was proven to be an app engineering problem.  (At least that is what Fitbit told all of us.)  I love my Fitbit devices.  But I am wondering if I need to start some research.  After every app update, I have to log out of my Fitbit app and log back in.  Not just clear phone cache and restart.  Not unpair my device.  I have to log out of the app.  Now I have to log out of the app every other day.

[KCHarting]

This is what I have been doing.  Clear my Note 8 memory cache.  Restart my Note (phone).  Restart the Versa.  Unpair the bluetooth.  Now I have found just logging out of the app and relogging in works.  Hope this helps.