Versa won't sync or pair to my phone

[k2wess]

My Versa won't sync! I uninstalled the app then reinstalled and set up my Versa again. When I click on Versa in my bloothtooth app, it says, "must have app to use this device ". I've held the buttons to force restart on Versa...don't know what else to do.

Moderator Edit: Clarified subject

[Guy_]

Simple, don't go to the Bluetooth app.

To check if your watch is syncing

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Sync -

See when last synced

Try refresh by touching circle

it should say "a moment ago"

if you are having sync difficulties still its a good idea to restart your phone and your watch/

[MarreFitbit]

Hi there @k2wess! Thanks for trying to troubleshoot the issue with your Versa before reaching out. @Guy_ Thanks for your input! 

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

However, I'd recommend doing the following:

1. If you've removed the Versa 2 from your Fitbit account, please make sure to also remove it from your phone's Bluetooth settings.
2. Restart your Versa again.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Log into your Fitbit account in your new phone.
6. Setup your Versa

If the issue persists, please see Why can't I set up my Fitbit device? and Why won't my Fitbit device sync? 

Let me know how it goes. 

[k2wess]

I tried a those things, now I can't even set my device back up! I've turned everything off and on too many times to count.  I removed everything and now, like I said I can't even add my Vera back to my app. On my phone when I click "Versa" in my Bluetooth list, it says I need an app to run this device.  Ughhh! My Versa has been connected to my S20+ for over 3 months now and just started not to sync. About ready to throw the thing away!

[InsulinPixie]

no matter how many times we are advised to try all the troubleshooting tips the fact is they don’t work! Or you may be able to sync once then can’t again ! I have tried every tip and trick repeatedly and managed to sync ONCE yesterday and my watch is now 2 HOURS slow so useless. Yes my phone and operating system are compatible, yes I’ve done all the trouble shooting tips plus numerous factory resets. We need a fix for this because being unable to sync is making our watches completely useless. Are Fitbit acknowledging there is an issue?

Moderator Edit: Formatting

[MarreFitbit]

@k2wess @InsulinPixie We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.