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Versa won't sync or show the correct time

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‎05-22-2020 10:06 - last edited on ‎06-02-2020 07:21 by Fitbit Moderator

‎05-22-2020 10:06 - last edited on ‎06-02-2020 07:21 by Fitbit Moderator

My Versa is approx 1-1 1/2 years old and worked perfectly until one day it would not sync, and then just the other day it does not show the correct time.  I have tried everything from restarting then doing a shutdown on my fitbit and my iphone  My internet is working with everything else but my fitbit does not sync.  Yes bluetooth is turned on my iphone.  Yes, my fitbit is fully charged. Yes, I have deleted the fitbit app on my phone and then re added. Yes, my watch has the updated version.  Yes, my new iphone is also up to date and running the latest software version.  I have done everything and gone through all the steps I read here in the community forums.  I'm at a loss.  Can anyone help?

 

 

Moderator edit: updated subject for clarity

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‎06-02-2020 07:21 - edited ‎06-02-2020 07:22

‎06-02-2020 07:21 - edited ‎06-02-2020 07:22

Hi @CarolynD5, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa is not syncing and showing the correct time. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch and see if the issues get fixed.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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