Versa won't sync, or stay connected.

[syxxam]

I recently received the Versa as a gift for my birthday, and have had nothing but issues since opening the box.

Right from the start, the Versa didn't want to sync with my phone. After some research, I noticed the Samsung Galaxy Note 8 wasn't on the compatibility list. (I had no previous issues with using my Blaze on the phone up until an update Fitbit rolled out on the app about a month or two ago.) 

After struggling to even set the thing up, it worked for maybe a few hours, until I went onto the app and noticed it hadn't synced in a few hours. After trying and getting the same red exclamation, I started reading post after post with people who had the same issue. But I've yet to see any actual solved issues. 

At this point, I've tried the following:

Soft reset

Factory reset

Resetting the phone

Turning Bluetooth off then on

Restarting the app

Reinstalling the app

Even factory resetting my phone!

Literally nothing works, and any fixes that happen to work are only temporary. I'm not sure what else to do, I've only had the device for three days but apparently this issue has been going on for quite some time. Are there any guaranteed fixes, or am I better off just returning the watch?

[Millee26]

I can't receive notifications of texts n calls....n it's not getting connected with my Bluetooth headset....not syncing properly...I am really disappointed with this

[ran1050]

My fitbit  versa will not connect to wifi my phone or my pc...it says it can't be found.  I have factory reset twice and nothing, I can' t add apps, change clocks or anything.  it is fully charged.  I haven't received notifications for over a month, when I first got it and set it up, it worked just fine but not now.

[HeydyF]

Hello guys!Let me give yo a warm welcome to the Community!

@syxxam, I was reviewing on the compatible devices list and I found that the phone model that you are using, the Samsung Galaxy Note 8 is on the compatible devices list, so rest assure that the connectivity issues aren't for this reason. On the other hand, I appreciate that you have tried some other tips to make it work. Beside that, have you already tried to sync your Versa with a computer or maybe with another compatible phone? If you haven't, please give it a try and also, please review all the troubleshooting in this help article: Why won't my Fitbit device sync? 

@Millee26, can you please tell me which phone are you using to sync your Versa? Is it a compatible device? In the meantime, you can try the troubleshooting in this help article: My device isn't receiving notifications from my phone.

@ran1050, I'd like to ask you the same, have you reviewed that your phone is it a compatible device? In the meantime please try the troubleshooting in the help article: Why won't my Fitbit device sync?  As well. 

Let me know how it goes guys!

[WorksWithNote8]

THIS WORKED FOR MY NOTE 8.  Just received two new Versas on 11-25-2018.  One is connecting with an LG G6 Plus, the other is connecting to a Samsung Galaxy Note 8.  

Both connected fine in the initial setup and both updated the Versa firmware to 32.12.19 which is the latest firmware.

After that, everything was fine with my LG phone, but the Note 8 would only sync sometimes and would not install a new clock face.  It just kept hanging on the install.  I restarted phone, removed versa from Bluetooth, removed Versa from Fitbit app, but none of it worked.

Then, I restarted the Versa.  I had been holding down the left and rt bottom buttons long enough for the screen to blink off and on, but that is not a true restart.  Hold the Left and the Right Bottom buttons until the Fitbit logo appears.  This will take about 10 seconds.  After that, everything is syncing just fine.  Plus, all the apps are showing up in the Versa.  As a final note, the new Clock Face that was hanging on install had indeed already installed and was on the Versa when it restarted.  

Doing a true Restart of the Versa solved my Samsung Note 8 issue.