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Versa won't sync or stay connected

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‎09-11-2019 14:13

‎09-11-2019 14:13

My versa isn't syncing or staying connected to anything. I've tried all the trouble shooting helps and contacted customer support. It's still an annoying issue. What is wrong with it? Clearly from all the posts there is something wrong with it in general.

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‎09-12-2019 06:58 - edited ‎09-12-2019 07:29

‎09-12-2019 06:58 - edited ‎09-12-2019 07:29

Hi, this problem is the result of an update of the Fitbit app itself. It looses connection with the Versa once and a while. The only solution I know to solve this is: log out of the Fitbit app - quit the app - restart your Phone - start the app again and login. Works for me all the time. Fitbit knows about this issue and is working on a fix for it. Regards kuzibri 

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‎09-12-2019 09:49

In response to SunsetRunner

‎09-12-2019 09:49

Thank you so much! 

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‎09-12-2019 10:03

In response to JoLeRi

‎09-12-2019 10:03

I bought the Samsung watch, works so much better.

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‎09-15-2019 09:56

In response to Ghostrider1957

‎09-15-2019 09:56

It would have been a better investment for sure. I will look into that. Thank you!

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‎09-15-2019 11:23

In response to Ghostrider1957

‎09-15-2019 11:23

Does the Samsung watch work with apple products? Im getting totally fed up with Fitbit and I’ve been a customer since the first tracker...

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