help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't sync / pair anymore.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-04-2021 03:43 - last edited on ‎07-17-2021 07:16 by Fitbit Moderator

‎02-04-2021 03:43 - last edited on ‎07-17-2021 07:16 by Fitbit Moderator

I am freaking annoyed. Had an issue with my Versa time being completely out of sync, so I unpaired the watch and now my phone won't find the watch again! I've already talked to Fitbit support twice and they've walked me through all the troubleshooting steps and nothing worked. They said that they apparently know about this issue and that it's gonna get fixed asap. But it's been like this for a whole week now! I use my Fitbit for so many things, especially calorie tracking which has become a huge and important part of my weight loss journey, how much longer am I supposed to wait? This isn't my first major issue with Fitbit and I've only had mine for a year. Seriously thinking about switching to another company. At least a replacement should be provided but apparently even that isn't possible.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
25 REPLIES 25

‎02-14-2021 04:16

In response to kchakeneis

‎02-14-2021 04:16

I didn't call, but I chatted with them for over an hour and they walked me through every single troubleshooting step they have and none of it worked. In the end they told me they're aware of the problem, many people have it and they are working on fixing it, but it's been almost 3 weeks now and still no update from Fitbit.

Best Answer
0 Votes

‎02-14-2021 08:24

‎02-14-2021 08:24

Same here. Not even able to reset it. So annoyed

Best Answer
0 Votes

‎02-15-2021 09:33

In response to misscopilot

‎02-15-2021 09:33

I don't know is I fell into that batch of fixing of the issue but it
suddenly works. I did nothing except kept trying to sync. I hope your
Fitbit works soon.
Best Answer
0 Votes

‎02-15-2021 17:32

‎02-15-2021 17:32

Having the same problem 2 nights in a row around the same time. (8 pm est), so I am wondering if they do site maintenance at that time or something  I also joined a wellness program offered by my health insurance and it is supposed to sync with that app. Wonder if that threw it off. After doing all the things last night and nothing working for an hour, then I came back to it and it worked. They probably want us all to buy the versa 3. Blerg.

Best Answer

‎02-15-2021 19:50

In response to Dawnp07

‎02-15-2021 19:50

Experience for my 3 rd watch

Until January update no major issue.

After 1/29/21 no major issues.

After no sync happening time off a lot.

Pulling hair out.

 

Best Answer
0 Votes

‎02-15-2021 20:49

‎02-15-2021 20:49

Ive been having this issue since day 1! Its so frustrating. 

Best Answer
0 Votes