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Versa won't sync to my A51

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‎08-26-2020 09:02 - last edited on ‎08-27-2020 09:11 by Fitbit Moderator

‎08-26-2020 09:02 - last edited on ‎08-27-2020 09:11 by Fitbit Moderator

Hi I have a samsung A51 and it will not sync to my versa can anyone help?

 

 

Moderator Edit: Clarified subject

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‎08-27-2020 09:23 - edited ‎10-09-2023 08:15

‎08-27-2020 09:23 - edited ‎10-09-2023 08:15

Hi there @sanlee, it's nice to see you around the Community Forums. Thanks for the details provided in your post about the syncing difficulties you've been having with your Versa and your mobile phone A51, I'll be glad to help you with this. 

Please note that your Versa may have syncing difficulties, either because it wasn't paired correctly with your Fitbit account or it was unpaired by mistake.

To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-27-2020 09:23 - edited ‎10-09-2023 08:15

‎08-27-2020 09:23 - edited ‎10-09-2023 08:15

Hi there @sanlee, it's nice to see you around the Community Forums. Thanks for the details provided in your post about the syncing difficulties you've been having with your Versa and your mobile phone A51, I'll be glad to help you with this. 

Please note that your Versa may have syncing difficulties, either because it wasn't paired correctly with your Fitbit account or it was unpaired by mistake.

To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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