Versa won't sync to my iPhone

[debrawittmeyer]

It started 3 days ago- My Versa was losing time. I did restarts by pushing the left and right bottom button and it would be ok for a day. Then it happened again. I've been on with fitbit support for DAYS!!!  Deleting the app, restarting fitbit, reinstalling the app, turning off Bluetooth for 10 seconds, turn it back on. logging in, logging out, installing on another phone, (iOS 13.6 and a Samsung 7.1.1) and the list goes on. Had one rep say it was a glitch and theyre working feaverisly to fix (i took a picture of that conversation). Yesterday i got a rep that had me forget the fitbit in my bluetooth- this was the cause of death to my watch as it won't go past the download fitbit app. Tried a few more times with a rep to get it set up. His comment was, seems like youve done as much as can be done. I'll ck the warrenty. Nope- out of warrenty, But I can buy a new one at $50 off? It's not like these watches are cheap!! I'm doomed- I can't afford to keep replacing fitbits!!!!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @debrawittmeyer, welcome to the Community Forums. I'm sorry to hear about the syncing difficulties you've been having between your Versa and iPhone. Thanks for the details provided in your post and for taking the time to troubleshoot this issue prior to posting here.

We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

If you've exhausted all troubleshooting steps to fix the syncing difficulties and already contacted our Support Team, but are not satisfied or agree with the resolution of your case, please get in touch with our them again or you can check our warranty policies here for a better understanding of the information that they provided to you.

Let me know if there's anything else I may do for you in the meantime. 

[debrawittmeyer]

My experience with "fitbit" as a longtime customer are this.

First: These fitness trackers have a lifespan of one year. In my 10 years as a fitbit customer, I have never had 1 tracker that hasn't had to be replaced. Lucky for me, they were all within that 1 year warrenty.

Second. In this incident- my Versa was working. It was having trouble syncing but all's I had to do was boot it and it would work for a few days. I thought i would be an easy fix so i contacted fitbit. It wasn't until I got your support team involved that the tracker became useless. 

Third. In reading through this forum, it's plain to see that it's not the customers fault but rather an upgrade produced by fitbit. I was even told by a rep that this was the case. (I have that conversation copied in my file)

Forth. These trackers are NOT CHEAP! To ask me to spend my hard earned money (especially when the economy is stuggleing) on another tracker, when the problem it has is due to your team is outright unfair and the $50 coupon that I was offered is just a slap in the face.

In closing, I understand the warrenty but based on the above,  I ask fitbit to do the right thing and replace my Versa. 

Debbie Wittmeyer 

[SunsetRunner]

same thing happened 2 years ago.  I was told to replace.  new versa (have a blaze too) had the same syncing issue. 

They both magically started working again after a patch 10 days later.    

For curiosity I dug the old blaze up, exact same issue