Versa won't sync to my phone anymore

[Linds15]

I've had my versa for a few years and never had any issues. Just this past week, it never wants to sync. I've tried it all..... restarting phone, restarting versa, uninstalling and reinstalling the fitbit app, unpaired and repaired it to the app.... it works for a little and then it won't sync again. Soooo frustrated. I don't know what to do anymore. Thinking about getting a different one....

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Linds15. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please confirm that you have tried all steps listed below (if not, please try them or try them once again):

1. Remove the Versa from your phone's Bluetooth settings.
2. Restart your Versa (again).
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa.

Hope that helps. 

[Linds15]

It is a Samsung Galaxy S20 FE 5G. The Versa had been working fine, but now its not. It doesn't keep the time anymore either.

Update: I have done all of those steps, multiple times.

[MarreFitbit]

@Linds15 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.