Versa won't sync to my phone

[Wjc23]

Lately, I have been having to go thru the usual steps to sync my Fitbit (it does not always automatically sync); turn Bluetooth on and off, force-quit, uninstall-reinstall, turn both my phone and Fitbit off/on. But this time nothing is working and I can't get it to sync with any of my devices. Suggestions?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Wjc23. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Versa from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Versa.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Versa.

Hope that helps. 

[Agupta30]

It's not working for me., I am using redmi note8 pro

[MarreFitbit]

Hi there, @Agupta30. Welcome on board. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.