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Versa won't sync to my phone

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‎04-20-2021 22:41 - last edited on ‎04-23-2021 07:17 by Fitbit Moderator

‎04-20-2021 22:41 - last edited on ‎04-23-2021 07:17 by Fitbit Moderator

I’ve done the  disconnection and reconnection but still not working 

 

Moderator Edit: Clarified subject

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‎04-21-2021 09:17

‎04-21-2021 09:17

same, worked fine until last week when I think there was a firm ware update.

 

Did every step, but still when I turn on my phone in the morning (android) it won't sync and I have to re start my Versa.  Went through all the steps including a factory reset on my watch which is a major pain.  Same thing this morning.

 

Any suggestions

 

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‎04-23-2021 07:21 - edited ‎09-04-2023 05:46

In response to captaincrunch67

‎04-23-2021 07:21 - edited ‎09-04-2023 05:46

Hi there, @Nh122 and @captaincrunch67. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

@Nh122 I've seen your got in touch with our Support Team after posting here and they've helped you to solve this issue. If you still need assistance or have any further inquiries regarding your case, fee free to reach out to them again. 

@captaincrunch67 Since you've exhausted all the available troubleshooting steps for this issue, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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