Versa won't sync with Samsung S10

[Teach83]

I bought a new versa a week ago and it will not stay connected to my galaxy s10. I try to sync and it eventually fails and says no bluetooth connectivity, even though my phasing says it is connected to the versa. I've tried unpairing and pairing and it works for a short time and then back to the same issues. I've also had to reconnect it to wifi several times. Any advice?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Teach83 welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, regarding the syncing issues that your Versa is experiencing with your Samsung S10, I'm afraid to say that this device is not in the Supported devices list. This may be the reason why the syncing feature doesn't work properly.

However, I'd like you to give your vote to this Feature Suggestion, which requests compatibility of this device. The more votes this request gets, the more chances it will have to be reviewed by our engineers.

I appreciate your patience and understanding.

I'll be around if more questions arise.

[darbfred]

I have been having this issue for months.  Previously, I owned an S7 and now have the S10.  The S10 is in the compatibility list.  I'm running Android 9.  I have uninstalled, reinstalled, rebooted, setup the device more times than I can count over the past several months.  This is ridiculous.  At one point, I was told there is a fix but nothing thus far has fixed this issue.

[JuanJoFitbit]

@darbfred, I'm sorry for the late response. I'm also sorry to hear that your Fitbit Versa is not syncing with your Samsung S10. I appreciate the time spent trying the troubleshooting steps ou mentioned above before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[darbfred]

This issue continues.  I have done every troubleshooting item I can possibly do.  I have unpaired, repaired, you name it.  My Versa seemed okay for maybe a couple of months and now the problem has arisen yet again.

Today I was able to repair it and it synced. Once.  I cannot get it to sync again and I am not receiving any notifications on the device.  The notifications are turned on within the app.  

Please pass our comments along so a proper firmware update can be provided to us all.  This is ridiculous that many of us have to repair our device, sometimes multiple times in one day.

[darbfred]

I followed the troubleshooting steps.  It connected less than 24 hours and would not sync.

About 18 hours ago, I uninstalled the app from my phone.  I also factory reset my Versa.  Turned them back on, installed the app and set up the device.  It worked....for one day.

This morning, it will not sync again.  Although my device is out of warranty, it would seem there is something the Fitbit company can do for all of us who are having this issue.  I have been messaging/twitter for at least a year if not longer and the problem is still not resolved.  

What's it going to take to fix this for everyone?