Versa won't sync with Samsung S7 and won't turn on

[NetworkConnect]

So, I have read several help topics to no avail. I only use my Versa Fitbit with my mobile Samsung S7, Android 8.0.0 recently updated. My Fitbit Versa just seemed to stop Saturday. I did not notice it until Monday evening - dead, nil, nada. No network it says. All my other Bluetooth devices work perfectly, headphones, pickup truck sync, everything except Fitbit. I've uninstalled it and reinstalled it three times. I've reset my watch twice. I turned on and off the Bluetooth and nothing. I've restarted my phone 3 times.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @NetworkConnect, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I would like to follow up and help you with your Fitbit Versa since it won't turn on and sync with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

Since you mentioned that your watch is blank, please let me know if it vibrates when you put it on the charger. In the meantime, try the steps listed in this help page. After this, charge your watch for 2-3 hours and see if it comes back to life.

Finally, follow the troubleshooting tips included in this help article in order to fix the syncing issue.

Keep me posted on the outcome.