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Versa won't sync with iPhone Xs, time wrong, will not connect to wifi

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‎04-17-2019 05:58

‎04-17-2019 05:58

Issues:

1. The Versa had been very slow to sync to the phone app (iPhone Xs) - then wouldn't sync at all. The ((.)) sync just says "looking". It finally did connect, but it took a number (more than 10) tries - but will not stay connected.

2. I set the alarm to wake this morning and it went off a half hour late - that's when I noticed the time was wrong. It eventually corrected itself - but that didn't help that I was half hour late this morning 😞

3. The Versa will not connect to WiFi, even when I put the Versa right next to my router.

 

Solutions I've tried:

1. Restarted the Versa (about 20 times now)

2. Restarted my phone (about 10 times)

3. Removed and reinstalled the app (twice)

4. Removed the Versa and added it again - new set-up

 

I'm running out of ideas. I've had this Versa less than a year and it has work great until the last few weeks when I started getting wonky mileage reports (reported on another thread), and now these issues. I can use the watch, but without the phone app I might as well not use it.

 

Suggestions?

 

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3 REPLIES 3

‎04-17-2019 08:16

‎04-17-2019 08:16

Hi, maybe this sounds like a crazy question to you: are you using a Third Party Clock Face on your Versa? If yes, replace it with one from Fitbit itself and restart your Versa. Some TPCF either get outdated or removed from the Gallery either by the developer of by Fibit during clean up of the Gallery. 

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‎04-21-2019 13:34

In response to SunsetRunner

‎04-21-2019 13:34

Thanks for the suggestion, but I was using a Fitbit watch face. After several conversations with customer service, Fitbit is replacing my Versa.

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‎04-22-2019 12:34

In response to RunnerGrrl

‎04-22-2019 12:34

Hello @RunnerGrrl I hope you're doing well, it's nice to see you around the Fitbit Community. It's great to see you too @SunsetRunner, thanks for all your help. 

 

@RunnerGrrl first of all, I would like to apologize for the delay in the response. I appreciate your participation in the Forums and for sharing your experience with us. Thanks for coming back and let us know you've contacted our Support Team and they will be replacing your Fitbit Versa, I'm very glad. 

 

In case you need anything else, please don't hesitate to reply, we'll be happy to help. Happy stepping! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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