Versa won't sync with my Huawei P30 phone

[Lelalou]

Hello community!

I bought a fitbit versa and although I have followed the exact steps to sync with my Huawei P30 I don't receive any messages, calls or anything. I restarted my phone 100 of times, I also set back the watch to the factory settings but still nothing. Is there something else I can do before taking it back?

Thank you in advance

Moderator edit: format

[JuanJoFitbit]

Hi @Lelalou, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa is not syncing with your Huawei P30. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed int this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Regarding the notification issue, please try the steps included in this help page.

Finally, monitor your watch for the next 24 hours and see if it syncs and receives call and messages notifications properly.

Keep me posted on the outcome.