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Versa won't sync with my new phone

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‎09-11-2018 01:50 - last edited on ‎09-12-2018 10:22 by Moderator Alum

‎09-11-2018 01:50 - last edited on ‎09-12-2018 10:22 by Moderator Alum

I wanted to reset my versa because it would not sync with my new phone and I tried everything else. Now it would not reset and I cant do anything with it because it just says that I need to sync and try again.

 

 

Moderator edit: Subject for clarity 

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‎09-11-2018 09:57

‎09-11-2018 09:57

Is the device you are trying to sync to a supported device?

 

https://www.fitbit.com/devices

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‎09-12-2018 10:21

In response to SunsetRunner

‎09-12-2018 10:21

Hey @DeJonghLana, it is great to see new members around! If your Versa isn't syncing with your phone, then we have to verify if it is a compatible device, just like @SunsetRunner said. If so, you can try to sync it by following the troubleshooting in this help article: Why won't my Fitbit device sync? 

 

Let me know the outcome! 

Heydy | Community Moderator, Fitbit
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