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Versa won't sync with my phone

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‎01-24-2021 18:19 - last edited on ‎01-27-2021 16:50 by Fitbit Moderator

‎01-24-2021 18:19 - last edited on ‎01-27-2021 16:50 by Fitbit Moderator

Fitbit won't sync at all. Has not for 3 days. I have done all of the trouble shooting and nothing happens. I'm very frustrated.

 

Moderator Edit: Clarified subject

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‎01-27-2021 16:50 - last edited on ‎08-18-2025 09:49 by Fitbit Moderator

‎01-27-2021 16:50 - last edited on ‎08-18-2025 09:49 by Fitbit Moderator

Hello @Sandy240, welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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‎01-27-2021 16:50 - last edited on ‎08-18-2025 09:49 by Fitbit Moderator

‎01-27-2021 16:50 - last edited on ‎08-18-2025 09:49 by Fitbit Moderator

Hello @Sandy240, welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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0 Votes