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Versa won't sync with my phone

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‎12-18-2019 16:44 - last edited on ‎12-19-2019 06:36 by Fitbit Moderator

‎12-18-2019 16:44 - last edited on ‎12-19-2019 06:36 by Fitbit Moderator

I'm not able to sync my phone to my versa 2. I turned on and off my Bluetooth and restarted my phone a few times.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎12-18-2019 17:26

‎12-18-2019 17:26

The following help page shows steps to take to try getting the unit to sync again.  

https://help.fitbit.com/articles/en_US/Help_article/1866/?q=sync&l=en_US&fs=Search&pn=1

It includes restarting the fitbit if you have not tried that yet.

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎12-18-2019 17:26

‎12-18-2019 17:26

Hi @Mecca1999 , we are only able to help you the best we can if we know which Smartphone you're using. regards kuzibri

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‎12-19-2019 06:36

In response to SunsetRunner

‎12-19-2019 06:36

@Mecca1999, welcome to our Fitbit Community. Regarding the syncing issue that your Versa 2 is experiencing with your phone, I appreciate the time spent trying the troubleshooting steps you mentioned above before contacting our forums.

 

I would like to follow up and would like to know if the issue persists or if it got resolved after following the troubleshooting steps that @wtksk8r shared.

 

Also, the information that @SunsetRunner requested, will help us to assist you accordingly.

 

Looking forward to your response.

JuanJo | Community Moderator

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