Versa won't sync with my phone

[Deedeewj]

I have tried the turning off and on bluetooth, handset, done a factory reset it took ages but managed to then get the watch to work however it was losing time between 1 and 2 hours a day which isn't acceptable. So i removed my watch from the app and tried re adding however its note not finding my watch again.... rahhhh im fed up with this watch i have had it just over a year and the past 4 weeks had trouble with losing time,  sync issues,  etc now again i can't connect to my watch... im seriously thinking i bought the wrong watch for the price you pay it should last more than a year.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Deedeewj, it's great to see you in our Fitbit forums. I'm sorry to hear that your Versa shows the wrong time and won't connect with your phone. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I would like to know what is the brand and model of your phone.

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and and proceed with the rest. After this, try syncing your Fitbit Versa and see if the issue gets fixed.

Keep me posted on the outcome.

[Deedeewj]

Hi I've tried the trouble shooting, my watch is now connected to my account after about 100 trys. I have a fit bit Versa model FB505, not sure if you need the id? My phone Is still losing approx 1 1/2hrs each day.  Then it takes about 10 or more tries to sync to update time. Tbh ive just had enough of rebooting , factory resets. It was working fine till just before Christmas and now i don't know why i bother wearing it as i can't rely on my watch.  Very disapointed .

[JuanJoFitbit]

@Deedeewj, I'm sorry for the late response. However, thank you for trying the recommended troubleshooting steps.

It seems that you provided the model of your Fitbit device. I would like to know the brand and model of your phone.

I appreciate your time and patience with this.

[Deedeewj]

Apologies my mistake its a Samsung 8+, 

[Lwilson21]

My mom is having this same problem with her versa and her LG phone. Time is always off and won’t go past the “connecting” stage. I have an iPhone and my notifications won’t sync to my Fitbit since the last iOS update months ago. It’s like Fitbit has just shut down but isn’t telling the public. 

[Deedeewj]

Hi i hope your mum gets it sorted, it seems there are issues if you have an iphone. However mine is a Samsung so its android and every day it loses over an hour i just can't trust it anymore time wise. To me it just an expensive exercise timer etc.  I'm giving mine another week then it's going back and Then fitbit/versa can either repair or replace. I get what you mean,  i have had someone respond from the team however it seems you get a reply once a week if you are lucky.  It's as though your comment get forwarded to a person and not a team,  so if they are off you don't get response. Im just fed up now its been 3 weeks of constantly trying to sync, rebooting both phone and watch,  factory resets,  then trying to get phone to revognise device....