Versa won't sync with phone and it displays the wrong time

[LJane24]

Hi there, 

My versa will no longer sync with my phone and so the time is now wrong. Will a factory reset work?

Moderator edit: updated subject for clarity

[SteveH]

A factory reset is a bit drastic as you'll lose any unsynced data and will have to set up your fitbit again. Before trying that try:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

[JuanJoFitbit]

@LJane24 welcome to our Fitbit Community! I'm sorry for the late response. However, I would like to follow up on the syncing issue that your Versa is experiencing. Does the issue persist or did it get resolved after trying the great troubleshooting steps that shared my friend @SteveH.

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response! 😀